Shipping policy

At KIMIA LIVING, we aim to make delivery straightforward. Here’s what to expect when you place an order with us.

Where we deliver

We deliver within the United Kingdom only. We do not currently offer international shipping.

Any restrictions affecting specific products or delivery locations will be shown before you place your order.

Order processing and dispatch

We dispatch orders within 3 working days of payment confirmation. Working days are Monday to Friday, excluding UK bank holidays.

This is the time needed to prepare and dispatch your order. Delivery time begins after dispatch and is separate from this processing period.

Delivery times and charges

Delivery is estimated to take 3–5 days after dispatch, depending on the delivery option selected at checkout.

Shipping charges also depend on your chosen delivery option. Available services, estimated delivery times and the total shipping charge will be shown at checkout before you complete your purchase.

If we become aware of a delay affecting your order, we will contact you.

Dispatch confirmation and tracking

We will email you when your order has been dispatched. Where tracking is available, we will include the details so you can follow your delivery.

Delivery address and order changes

Please check that your delivery address is complete and accurate before placing your order.

If you need to correct your address or request a change, contact hello@kimialiving.shop as soon as possible. We will do our best to help, but changes may not be possible once your order has been dispatched.

Delayed or missing deliveries

If your order has not arrived within the expected delivery period, email hello@kimialiving.shop with your order number.

We will investigate with the delivery provider and work with you to resolve the issue. You do not need to pursue the courier yourself.

Nothing in this policy limits your legal rights if your order is delayed or does not arrive.

Damaged or incorrect items

If your order arrives damaged or contains the wrong item, please contact hello@kimialiving.shop with your order number and a description of the problem.

Photographs of the item and packaging, where available, can help us investigate. We will arrange an appropriate resolution in line with your consumer rights and our Return and Refund Policy.